If you have video files in a format that is not supported (such as MOV, WMV or FLV), or you are having problems displaying your videos, you will need to convert them by taking the following steps.
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Download and install a free video convertor for Windows called Format Factory which can be found here:
Once you have finished downloading and installing Format Factory, launch the software.
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Next, click the "AVI" button.
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Now click "Add File".
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Next, locate and select the video files you wish to convert and click "Open".
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Now click "Output Setting".
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Set your "Video Settings" to the following values, and then click "OK":
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Click "Start". Once the video has finished converting you can access it by clicking the "Output Folder" button, you can then move it to a more convenient location.