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Before uploading any files to the My Signage Portal CMS please ensure that they meet the requirements below:

Video

Required:

Container MP4, AVI, MPG
Codec MPEG-1, MPEG-2, MPEG-4, XVID*, H.264
Width 1920 (1080 for portrait)
Height 1080 (1920 for portrait)
Audio AAC or MP3
(*not supported on touch screens)

Suggested:

Format Profile Main@L4.0
Frame Rate 30fps
Standard PAL
Bitrate 5000kbps
Bitrate Encoding CBR
Field Order/Scan Progressive
Audio AAC or MP3

Image:

Container JPEG
Compression Baseline
Colour Mode RGB
Width 1920 (1080 for portrait)
Height 1080 (1920 for portrait)
DPI 300

Office Documents:

Word DOC, DOCX
Excel XLS, XLSX
PowerPoint PPT, PPTX

Applications (touch screens only):

Android application package APK