Support Overview
Choose the Nexus Help Centre or Classic & Classic+ Resources for guides, tutorials and troubleshooting. For help from our team, request support or book group training.
Nexus Help Centre
Using Nexus? Visit the Nexus Help Centre for guidance on devices, content, publishing, tags, organisations and more.
Open Nexus Help CentreClassic & Classic+ Resources
Using Classic or Classic+? Find video tutorials, FAQs, manuals and downloads for these interfaces below.
View Classic & Classic+ ResourcesRequest Support or Book Group Training
Get help from our team or build your confidence with group training. Both are available for MSP Nexus, Classic and Classic+.
Classic & Classic+ Resources
Find guidance for the Classic and Classic+ interfaces. Choose the matching tutorial series, browse the FAQs or download your manuals.
Video Tutorials
Follow step-by-step guides for the interface you use.
Frequently Asked Questions
Find answers about software, hardware, touch screens and more.
Browse Classic & Classic+ FAQsDownloads & Documents
Access user manuals, touch resources and documentation for Classic and Classic+.
View DownloadsFAQ
Classic & Classic+ FAQs
These FAQs cover the Classic and Classic+ interfaces. For Nexus guidance, visit the Nexus Help Centre.
Software
- How do I update my screen?
- How do I create my own layout for content?
- How Do I Create My Own Custom Weather Tool Using the Web Zone?
- How do I create an RSS Feed and assign it to a Playlist?
- How Do I create a custom RSS Feed using a Web Zone?
- How do I display a webpage full screen?
- How do I display my Twitter or Facebook profile?
- How do I display live TV from a website?
- How do I get a YouTube Live stream to autoplay in fullscreen?
Hardware
- I have published to my screen and it is not updating/What do I do if my screen is offline?
- How do I find my screen/player's licence key (S/N)?
- How do I configure proxy server settings on my screen/player?
- How do I update my screen if it is not connected to the internet? (Plug and play method)
- Why is my screen displaying "Error (Screen Mode Unmatch)"?